Bilingual Cloud Technical Account Manager Mandarin Aws Enterprise Support jobs at Amazon in United States, Boston

Utility Computing (UC)
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Key job responsibilities- Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools.- Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of- Improve the experience of the data associates & managers as measured by improvements in attrition and employee engagement surveys.
- Work with Operations Engineering leadership / Engineering managers to clearly articulate feature requirements for associate tool sets, user interfaces, and business logic for the efficient handling of work volumes.

- Master's degree or MBA
- Familiarity machine learning.
- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
- Lean Six Sigma Black Belt certified

This role includes a travel requirement both domestic and internationally up to 40% of the timeKey job responsibilities
• Manage projects and initiatives, provide progress reports and KPIs (Key Performance Indicators) for significant milestones and mitigate conditions affecting project cost or schedule
• Lead installation and operation quality inspections and equipment commissioning for base building equipment drive continuous improvement.
• Lead RME input for development of Building templates specification and site specific composites
• Lead continuous improvement for all new buildings including cross functional collaboration with design and construction, change management and procurement.
• Support construction and launch execution teams leveraging discussions with vendors and other departments representatives.
• Integrate RME (Reliability Maintenance Engineering) policies and deliverables into the launch plans and provide guidance and direction to other departments to cascade this into the designs, contract and commissioning phases.
• Capture lessons-learned and develop/execute action plans to improve quality or efficiency of new facility launches
• Specify and coordinate standards and deliverables for new equipment being turned over to RME.
• Understand the anticipated life cycle cost based on initial design and planned design improvementsA day in the life1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

- 5+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience
- Bachelor's degree

- Knowledge of AutoCAD, VBA, and SQL at the intermediate level
- Experience working with and managing third party vendors
- Experience with Six Sigma, lean manufacturing

The Support Engineer will:- Identify and escalate system defects, trends, opportunities and to implement improvement to the system.
- Collect appropriate information to satisfy investigation requirements, creating relevant reports and recommendations for solutions.- Dive deep into ambiguous issues and implement effective solutions.
- Be proactive in addressing issues and problems, with the ability to work autonomously with minimal direction or no direction- Support several projects at one time, and to accept re-prioritization as necessary.
- A history of successfully keeping up with high levels of ambiguity, changing project conventions, and shifting priorities.
- Be comfortable wearing headphones throughout the day for critical and nuanced audio analysis and triage work.

- 2+ years of technical support experience or 2+ years of project/program management experience.
- Experience troubleshooting and debugging technical systems.
- Bachelor's degree in engineering or linguistics or relevant field.
- Experience in cross functional research and data collection, and ability to clearly document and communicate findings.

- ML background with a focus on LLMs.
- Experience scripting in modern program languages.
- Demonstrated ability to integrate AI solutions into daily workflows and processes.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
- Involved with projects of moderate complexity.
- Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
- Perform rack installs, rack decommissioning, operational readings and facility management.
- Provide key performance indicators to senior engineers.
- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
- Monitor performance of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
- Ensure all safety procedures are adhered to while performing work.
- Assist with basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems.- Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder
- Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- High school or equivalent diploma
- Technical (Military/Trade School) training or 1+ years of electrical or mechanical, HVAC, fire system experience in a mission-critical infrastructure or equivalent experience in a relevant industry (for example: electrical or mechanical) 1+ years of electrical or mechanical experience
- 1+ years’ experience with Microsoft Office products (including Excel, Word and PowerPoint)

- 2+ years of data center engineering experience

As part of our international team, you'll create software-generated voices using advanced technologies, including Large Language Models (LLMs). These voices match human speech quality and natural expression.You'll build and maintain a global AWS service that processes requests from millions of devices and users while maintaining low latency and very high availability.Key job responsibilities
A day in the life
Your responsibilities will include:* Developing customer-facing features for API and AWS Console
* Operating cloud services that process billions of requests per day
* Building and optimizing internal automation tools* Core service infrastructure
* Backend services with 99.99% availability targets
* RESTful APIs with <100ms response times
* Frontend implementations in the AWS ConsoleYou'll work with technologies including:* Distributed systems
* Cloud infrastructure
* Full-stack development frameworks
* Performance monitoring and optimization tools
We optimize our global presence by:* Using asynchronous communication tools for non-urgent matters

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- The candidate for that position must be an US citizen willing to work from the Boston office.

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Roles & Responsibilities:- Work closely with the PEs and the portfolio companies to ensure they are successful using our web services, making sure they have the technical resources required.- Handle a high volume of engagements and the fast pace of the cloud computing market
- Some relevant business level technical knowledge is required, such as: database systems, core distributed computing concepts, fundamentals of cloud computing and virtualization, storage systems, content delivery networks (CDNs) etc. with ability to go deep enough on technical aspects to differentiate between varied AWS services.

- 7+ years of developing, negotiating and executing business agreements experience
- 7+ years of professional or military experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level