Customer Operations Lead Global Field jobs at Amazon in Singapore

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.As a Delivery Ops PM Intern, you will drive process improvement initiatives such as mechanism reviews, building reporting/dashboards and drafting project proposals to optimize our core tools/systems including engaging with our customers to understand their painpoints.
Key job responsibilities
• Assist in project management data validation and data clean up across a large volume of critical infrastructure projects in the system of record
• Gather business and functional requirements and translate the gathered requirements into robust, scalable, operable solutions that work well within the overall data architecture
• Analyze large amounts of data, discover and solve real world problems, and build metrics and business cases to help business teams to make decisions
A day in the life
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

We designed this unique traineeship program to hire IT early careers or professionals, providing you with classroom and on the job training to introduce you to all facets of our Datacenter (DC) operations. From this program, you get to be empowered, grow and scale in your technical expertise and learn from our experienced engineers.
Key job responsibilities
There is never a dull moment as each day presents itself with different challenges. Some of the key exposures are:• Perform installation and configurations on Data center Servers and Network systems
• Installation, troubleshooting and replacement of internal and external hardware parts of Servers and Network devices
• Perform storage media (HDD, SSD etc.) sanitization and destruction tasks
• Work within a ticket-based environment and work on systematic problem resolution
• Movement of equipment with assisted lifting machinery.
• Maintain high system reliability by prioritizing trouble tickets
• Collaborate with internal teams (DC operations, DC Engineering, Logistics, Security, Projects etc.) sharing ideas and contribute in projects to improve DC work environment and overall efficiencies.
• Participate, lead and deliver small to mid-scale projects including Data Center rollout
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

• Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, you have Technical education (e.g. ITE) with relevant working experience
• Basic knowledge of Cloud computing technologies and IT system hardware and network concepts
• Passionate about IT infrastructure and hardware

- Familiar with Linux operating system.
- Experience of server operation system level development, familiar with server hardware components and basic troubleshooting
- Experience of Networking setup and configuration.
- Experience in writing software programs

Key job responsibilities
- Lead incident response operations
- Lead key elements of designing, building, and deploying solutions to automate security operations and incident response on AWS.- On-call required.About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing

- 3+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- 3+ year of experience in technical IT security or related job role
- 1 years of threat detection or incident response experience
- Hands-on technical expertise in incident response technology, security, automation, implementation, integration, and/or deployment

About AWS Utility Computing (UC):
About AWS
About AWS Neuron:
You will join a dynamic team building and applying AI agents to simplify and accelerate customer adoption of Trainium and Inferentia. As a Sr. SDE you will work with external and internal customers to identify the main obstacles and the opportunities to accelerate their adoption of the Neuron technology.Key job responsibilities
- Solve challenging technical problems, often ones not solved before, at every layer of the stack.
- Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security.
- Build high-quality, highly available, always-on products.
A day in the life
As you design and code solutions to help our team drive efficiencies in software architecture, you’ll create metrics, implement automation and other improvements, and resolve the root cause of software defects. You’ll also:
- Participate in design discussions, code review, and communicate with internal and external stakeholders.- Work in a startup-like development environment, where you’re always working on the most important stuff.

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Experience as a mentor, tech lead or leading an engineering team
- Hands-on technical experience working on the Generative AI space

- Master's degree in computer science or equivalent
- 1+ years in machine learning or other computational modeling environments with an emphasis on building and optimizing models for diverse hardware platforms

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes:
- You will work as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
- Your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
- You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
- You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
- You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
- You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge
- You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.- Involves covering 24x7 shift rotationA day in the life
You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.),You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc.You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
Show a strong aptitude for troubleshooting and problem solvingYou will be involved with site management and maintain tidiness in operation areasYour role involves covering 24x7 shift rotationAbout the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Computer/Server hardware troubleshooting experience required
- Computer networking including Fiber troubleshooting experience and theory
- Min. 2+ years experience in relevant field

- LINUX Operating System, Hardware or Networking certifications.
- Knowledge in cloud computing environments.
- Understanding of IT service management and Data Center environment safety and security.

As an Applied Scientist, you will work with talented peers pushing the frontier of computer vision and machine learning technology to deliver the best experience for our neighbors.This is a great opportunity for you to innovate in this space by developing highly optimized algorithms that will work at scale. This position requires experience with developing Multi-modal LLMs and/or Vision Language Models. You will collaborate with different Amazon teams to make informed decisions on the best practices in machine learning to build highly-optimized integrated hardware and software platforms.Key job responsibilities
- Participate in the design, development, evaluation, deployment and updating of data-driven models for computer vision applications.- Research and implement the state-of-the-art computer vision and Vision Language models algorithms.- Influence system design and product vision by making informed decisions on the selection of technology, data sources, algorithms, and sensors.

- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- 1+ years of building machine learning models or developing algorithms for business application experience
- Experience programming in Java, C++, Python or related language
- Have publications at top-tier peer-reviewed conferences or journals
- Experience developing and implementing deep learning algorithms, particularly with respect to computer vision algorithms, vision-language models (VLMs) or large language models (LLMs)

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
- Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
- Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
- Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
- Perform rack installs and rack decommissioning within internal SLA
- Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
- Technical writing to support change management program
- Monitor daily work requests and manage to resolution, and execute projects from conception to completion
- On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislationPhysical Requirements:- Regularly lift and/or move up to 39 pounds independently
- Participate in group lifts for 40+ pounds
- Maintain balance and perform construction tasks while on a ladder
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
- Work in an environment requiring provided ear protectionA day in the lifeAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- High school or equivalent diploma
- Technical (Military/Trade School) training or 1+ years of electrical or mechanical, HVAC, fire system experience in a mission-critical infrastructure or equivalent experience in a relevant industry (for example: electrical or mechanical) 1+ years of electrical or mechanical experience
- 1+ years’ experience with Microsoft Office products (including Excel, Word and PowerPoint)

- 2+ years of Data Center Engineering experience