Deployment & Ramp-up Engineer Mechatronics jobs at Amazon in Germany, Munich

To learn more about Annapurna Labs and get a feel of our products, you are welcome to watch the following videos:
- AWS re:Invent 2022 - Keynote with Peter DeSantis
- AWS re:Invent 2022 - Leaping ahead: The power of cloud network innovation (Dave Brown)
- Working in SW development at AWSKey job responsibilities
Working for Annapurna Labs is thrilling, fast-paced, and a constant learning experience. As an ENA Firmware SW development engineer, you will be responsible for developing features for Annapurna Labs next-generation hardware, to enable high network bandwidth and packets-per-seconds (PPS) performance, with consistently low latency. You will work to bring up a broad selection of instance types, optimized for various use cases, to suit each of our customer’s needs, such as varying combinations of CPU, memory, storage, and networking capabilities. As an ENA Firmware SW development engineer, you will play a key role in shaping architecture definitions and SW system designs, and help to resolve complex customer issues. You will continuously evolve technically, while working to monitor AWS cloud health, maintain high quality standards, develop highly-optimized code, and provide exceptional customer satisfaction.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Inclusive Team CultureMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance

- B.Sc. degree in Computer Science or Electrical Engineering.
- 5+ years of professional experience in SW development.
- Strong hands-on experience in C development, with a mindset for developing optimized code.

- Experience with multi-core/multi-threaded programming
- Experience of firmware and driver development for embedded systems
- Strong background in low-level software and hardware integration
- Proven ability to optimize real-time performance in complex systems
- Experience developing in Linux environments
- Working knowledge of networking protocols

6 MONTHS INTERNSHIP - GRADUATION DATE 2027
Key job responsibilities- Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation
- Write high quality code to retrieve and analyze data
- Understand data resources and how, when, and what to use (and what not to use).A day in the lifeAbout the team
If you’re insatiably curious and always want to learn more, then you’ve come to the right place. Depending on your location, country, job status and other requirements, some or all of the following benefits may be available to you as an intern.- Competitive salary- Networking opportunities with fellow interns- Mentorship and career developmentIf you’re successful during your internship, you could be considered for a graduate role after finishing your university studies.
Internship length is 6 months.

- Work 40 hours/week minimum and commit to 6 month internship maximum
- Are enrolled in a Bachelor's degree or above in computer science, computer engineering, or related field
- Experience in data querying or modeling with SQL, Excel
- Experience with scripting language (e.g., Python, Java, or R)
- Knowledge of BI analytics, reporting or visualization tools like Tableau, AWS QuickSight, Cognos or other third-party tools
- Knowledge of Data modeling, advanced SQL with Oracle, MySQL, and Columnar Databases at an advanced level

- Knowledge of one or more industry analytics visualization tools like Excel, Tableau, AWS QuickSight, MicroStrategy or PowerBI, and statistical methods like t-test or Chi-squared

Key job responsibilities- Act as design contributor for our data architecture, assisting the roadmap and making sure it meets the need of our present and future work
- Handle large volumes of data to optimize last-mile delivery operations. Create reports, analyse data, and derive actionable insights to drive decision-making- Build tools and automate mechanisms to let us deal with ever-increasing complexity at scale- Own projects from inception to completion, growing our technical capabilities, and influencing work processes.
- Communicate clearly on development with technical and non-technical stakeholders throughout the whole project lifecycle.
A day in the life
As a Business Intelligence Engineer, you’ll be owning projects that are focused on providing insight and driving decisions that maximize our delivery capability whilst bringing cost down. You will use a combination of analytical skills, business judgment, and strategic thinking to innovate on behalf of our customers. Providing support and mentoring to develop the team. Your work will cover creating and improving reports, discovering new technical capabilities, writing documents, building tools, and helping influence the way that we work within L&E. You’ll be partnering with diverse cross-functional teams to develop new processes and mechanisms as our business evolves.

- Experience in analyzing and interpreting data with Redshift, Oracle, NoSQL etc.
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience with data modeling, warehousing and building ETL pipelines
- Experience in Statistical Analysis packages such as R, SAS and Matlab
- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling
- Experience with SQL
- Experience in the data/BI space

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. As a trusted advisor and problem-solver, you'll take initiative to diagnose, troubleshoot, and resolve a wide variety of hardware and software issues by implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.Key job responsibilitiesDeliver high quality on-site support during meetings and events to ensure smooth operation, promptly troubleshooting any issues in real-time, and responding swiftly to equipment failures by implementing temporary solutions and minimizing downtime
Perform routine maintenance on equipment, including cleaning, replacing consumable components and firmware updates
Effectively manage and oversee IT asset inventories tracking usage, conducting audits, and ordering replacements as needed
Coordinate with vendors and service providers regarding maintenance contracts, equipment repairs and replacements
Maintain accurate documentation of AV equipment configurations, troubleshooting procedures, and support tickets, improving our overall global servicesContinuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutionsA day in the life

High school diploma or equivalent
Excellent customer facing skills
2+ years of corporate experience in the audiovisual sector with a proven record of effectively maintaining, installing and troubleshooting systems in a multi-user high availability environment
Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flowTravel between buildings in the local or regional area as required
Occasional after-hours work may be required based on the needs of the business
Proficient in English
Able to lift or carry equipment up to 40 lbs and use hand tools as needed
Ability to work at height (<= 8 Feet)

Bachelor’s degree in Computer Science or IT related fieldCrestron DMC-T or DMC-E Certification
SynAudCon Training
CompTia A+ and CompTIA Network+
Safety Management Training
Additional Certifications or formal training by AV manufacturers (e.g. Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)
Basic German language skills are beneficial

Key job responsibilities
As a native German-speaking Support Engineer based out of our Munich office, you will be responsible for providing high-quality technical support to Alexa Question & Answering (Q&A) internal and external customers. In the role, you can expect to:
- Follow workflows with strong guidelines to localize and scale Alexa's Q&A understanding, using internal localization tools and engines- Use your language expertise to perform Quality Assurance testing, ensuring that the content you localize is understood correctly and enables Alexa to sound like a local
- Work across a set of internal applications and platforms to analyze where Alexa fails to provide an optimal answer
- Act as the first line of defence by troubleshooting top semantic frictions/defects using a set of semantic Q&A tools and implement fixes to drive improvements in Alexa's performance in your language
- Manage trouble tickets to resolution or escalation, leveraging existing documentation, procedures, and tools
- Provide detailed data and communication in tickets, documenting your investigation actions and next steps
- Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes
- Generate service metrics using scripts and/or documentation

- One or more years of experience as a transcriber or annotator
- Quick in adapting to new processes and workflows
- Writing/editing experience and familiarity with content production processes
- Experience/Familiarity with ontologies and/or knowledge representations
- Experience/Familiarity in SQL
- Experience in a technical support or similar role

Key job responsibilities
-You will manage the development of project plans and technical solutions which may be defined
-You will Influence internal and external partner teams and suppliers
-You will own the tactical planning on the installation of difficult cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors
-You will support the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer
-You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams
-This is a travel-based role and you will be expected to travel to meet the requirements of your
A day in the life
In this role you will be focused on two primary lines of effort. The first is deployment project management, and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status. You will manage the day to day project scheduling and budget management, and work

Key job responsibilities
-You will manage the development of project plans and technical solutions which may be defined
-You will Influence internal and external partner teams and suppliers
-You will own the tactical planning on the installation of difficult cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors
-You will support the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer
-You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams
-This is a travel-based role and you will be expected to travel to meet the requirements of your
A day in the life
In this role you will be focused on two primary lines of effort. The first is deployment project management, and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status. You will manage the day to day project scheduling and budget management, and work
About the team
Engineering, GES Ops Engineering, etc.), enabling vertical integration and life-cycle management of MSP
solutions across 3 pillars: (1) Quality Assurance, (2) Deployment & Ramp-up, and (3) Support. (1) MSP CXand validating they are ready to launch; it will adopt a comprehensive and continuous approach to
qualification, beginning at the earliest stages of one’s lifecycle to represent Customer requirements and
continues through all future changes towards the latest stage of deprecation, working backwards from
leads on-site implementation activities providing continuity from early field-Alphas/prototypes, through
Betas, and up to General Availability (GA) through the first few months of site ramp-up. (3) MSP CX
Support provides Technical, Safety, Operations, and Maintenance Support for MSP solutions that have
graduated to Production.