EY Asst Manager Service Excellence 

India, Kerala, Kochi 

999459008

Accountabilities

• Lead and manage Continuous improvement program
• Lead and mentor continuous improvement projects as per Lean Six Sigma methodology
• Conduct process improvement workshops with Service Delivery to identify and scope improvement initiatives
• Analyze CSAT surveys and partner with Service Delivery on CSAT plan
• Conduct trainings/ awareness sessions on Quality tools and LSS as and when required
• Partner with Automation team to execute large scale and small scale implementations
• Partner with Service Delivery team in strategic initiatives and in implementing organization wide strategic initiatives

Responsibilities, Qualifications, Certifications

• Experienced professional in executing process improvement initiatives (work experience more than 5 years)
• Green Belt/ Black Belt - Certified/ trained
• Excellent presentation skills
• Excellent communication and stakeholder management skills
• Exposure to data analytics and business intelligence
• Evidence of influencing and change management skills

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.