Uber Engagement & Retention Sr Strategy Planning Manager Global Membership 

United States, West Virginia 

998386569

We are seeking an outstanding individual to join our Global Membership Program as the Engagement & Retention Sr Strategy & Planning Manager. This individual will contribute to Membership Engagement & Retention Strategy, designing, building, and executing tactics to drive outcomes that promote user frequency, platform engagement, and retention. This role will require a mix of business insights, analytical problem solving, and the ability to work cross functionally to drive key tactics forward.

Engagement

1. Design and execute tactics to promote cross-platform engagement
2. Build strategies to attract and increase engagement of the existing members base
3. Support the development of a holistic user lifecycle strategy, designing the membership lifecycle strategy from the ground up
4. Support the execution of engagement products and tooling, promoting regional adoption and managing scaled execution
5. Develop tactics to drive increased loyalty to drive long term membership engagement

Retention

1. Identify key drivers of membership churn, designing and developing tactics to reduce churn rates
2. Work cross functionally to support the development and launch of payment success levers to improve overall retention rates
3. Help shape and strategy for Uber One’s Annual Plan growth strategy
4. Lead the development of Uber Ones retention-focused partnerships and perks strategy and program manage the execution of prioritized deals

Strategy & Analytics:

1. Build dashboards to monitor Pricing & Marketplace performance for Membership
2. Conduct rigorous quantitative analyses to determine where Membership is performing well and areas of opportunity

- - - - Basic Qualifications ----

1. 4+ years of experience in strategy, operations, consulting, analytics, tech, finance, or a related field
2. Previous experience with stakeholder management.
3. Experience/Ability to multiple projects and deadlines simultaneously.
4. Analytical and data-driven decision-making skills.
5. SQL proficiency and experience with involved data analytics

- - - - Preferred Qualifications ----

1. Financial acumen - understands the importance of investments and different means of measuring return
2. Excellent communication and stakeholder management skills
3. High standards and a bias toward action. You can find the context and information you need through relationships across the organization, you push for clarity and delivery, and you hold a high bar from your contributions and those of the people you work with
4. Effective team player
5. Experience with membership programs or in a competitive analysis role.

For Chicago, IL-based roles: The base salary range for this role is USD$112,000 per year - USD$124,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

For Washington, DC-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.