Lemonade Team Lead Customer Experience French Market 

Netherlands, North Holland, Amsterdam 

997656528

Manage and motivate teams of passionate CX specialists who support our customers via our respective channels;

Lead regular team huddles and meetings on Zoom, and engage your remote team via regular Slack communication;

Advocate for customers through the feedback of your team, and liaise with our product and engineering teams to maintain a high level of service;

Provide consistent, thoughtful, tangible, in-the-moment feedback to direct reports and peers in order to boost growth and performance management;

Leverage data to identify the biggest areas of opportunity and confidently execute projects that bring big and small improvements to life;

Dedicate time each week to support QA on spot checking direct reports;

Track and report performance metrics and team KPIs, and use the resulting insights to inform future priorities

Proficiency in French and English

5+ years in a leadership role growing, managing, and coaching a CX Team

Desire to work in a unique, dynamic, and fast-paced startup environment

Empathetic, patient, and positive approach to your work

Ability to work in an office environment a minimum of 2 days a week

At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture