Monday Community Manager 

Italy, Abruzzo, Chieti 

996668800

Community Engagement and Management

• Manage and moderate our Facebook group, ensuring a welcoming and positive environment.
• Monitor and respond to member posts, comments, and inquiries to foster engagement.
• Develop and enforce community guidelines to maintain a respectful and inclusive atmosphere.
• Drive conversations by posting relevant and engaging content, questions, polls, and updates.
• Manage & moderate our community forum, escalating feedback/issues to relevant stakeholders
• Manage the look & feel of the forum by working with a developer to improve the user experience

Community Events and Initiatives

• Plan and execute virtual and in-person community events, including webinars, meetups, and workshops.
• Collaborate with internal teams and external partners to develop creative initiatives that strengthen member relationships.
• Promote events through effective communication strategies, ensuring high participation rates.
• Gather post-event feedback to measure success and identify opportunities for improvement.

Community Template Store (monday spaces) Management

• Oversee the operations of our Community Template Store, ensuring a seamless user experience.
• Curate and organize templates contributed by the community, ensuring quality and relevance.
• Collaborate with contributors to encourage submissions and recognize their efforts.
• Regularly update the store to reflect evolving community needs and industry trends.
• Track usage metrics and member feedback to optimize the template offerings.

Community Growth and Development

• Develop strategies to attract new members and increase overall engagement.
• Identify and nurture community advocates and influencers to amplify our reach.
• Build systems to track and share community data in growth, engagement, and qualitative experience of community members
• Use data insights to refine community initiatives and drive meaningful results.
• Act as the voice of the community internally, sharing feedback with relevant teams.

Content and Communication

• Create and distribute newsletters, announcements, and other community-focused communications.
• Collaborate with marketing and content teams to align community messaging with broader brand goals.
• Leverage social media and other platforms to cross-promote community activities.

• Experience: 2+ years in community management ideally in SaaS or tech environments.
• Skills: Strong communication, interpersonal, and conflict-resolution skills. Proven ability to build relationships and engage an online community.
• Organization: Strong project management skills, with a passion for A-Z execution of community strategies.
• Creativity and Initiative: Ability to ideate and execute events, initiatives, and creative engagement tactics that foster a positive, active community.
• Tech-Savvy: Familiarity with forum software, social media tools, and analytics platforms. Ability to learn new tools quickly.
• Customer-Centric: A genuine desire to help people, combined with a strategic mindset for understanding community growth and brand affinity.
• Team player: Strong collaborator who can work cross-functionally with the rest of the social & influencer team, working with teams globally and contributing to an excellent, supportive team environment.