Wells Fargo Client Support Manager 

Philippines, Caloocan 

995051894

In this role, you will:

• Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
• Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
• Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
• Interpret and develop standards and goals for customer service
• Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
• Interact directly with external customers
• Manage allocation of people and financial resources for customer service
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training or education
• 2+ years of leadership experience

Desired Qualifications:

• Minimum of 2 years in a leadership role preferably in a wealth and investment management and/or brokerage operations in a global bank setting
• Experience building a new team / people management
• Experience leading transition projects, transformation or process improvement initiatives /
• Experience in project management and/or reports and analytics
• Experience growing business from scratch
• Strong communication skills
• Strong stakeholder management skills
• Active FINRA license preferred

Job Expectations:

• Willing to work US hours
• Willing to work onsite (BGC office)

28 Feb 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.