Amazon Technical Account Manager 

China, Beijing, Beijing 

994989415

Role & Responsibilities
Every day will bring new and exciting challenges on the job while you:
* Act as a single point of contact to Enterprise Support customers
* Make recommendations on how new AWS offerings fit in the company strategy and architecture
* Complete analysis and present periodic reviews of operational performance to customer
* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
* Champion and advocate for customer requirements within AWS (e.g. feature request)
* Participate in customer requested meetings (onsite or via phone)
* Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
* Work with some of the leading technologists around the world
* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
* Available in non-business hours to handle urgent issues
Basic Qualifications * 5+ years of experience in design/implementation/operations/consulting with distributed applications
* 5+ years of technical engineering experience
* Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
Preferred Qualifications * Experience as a technical lead, internally or externally in a customer facing role
* Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
* Master’s Degree or PhD in Engineering or a related STEM field
* Proven experience working with large enterprise customers
* Background in a 24x7 operational services or support environment
* Track record in influencing management in technical, operational and strategic decisions
* Hands-on experience with AWS services and/or other cloud offerings Beijing, 11, CHN

- 5+ years of technical engineering experience

- Bachelor's degree