JPMorgan Fund Operations - Client Service Associate 

Singapore, Singapore 

994795540

As a Client Service Associate within Fund Services Operations Service Delivery team, you will be reporting to Client Services Lead at the Vice President level. You will work closely with Fund Services Operations teams across the regions and managing client facing teams to ensure service delivery standards are maintained, and successfully delivered to service-level agreement commitments. In addition, you will manage client change requirement and provide valued, efficient and market best service on an ongoing basis, working to onboard new clients and protect and maintain existing clients. You will be acting as the point of escalation for the clients, a broad knowledge of fund accounting is required together with sound experience of managing clients.

Job responsibilities:

• Represent J.P. Morgan as operational contact for client(s) across fund services products
• Ensure proper execution on client deliverables, communicate client status updates and provide Key Performance Indicators to senior management to ensure appropriate escalation and prioritization of all client issues.
• Manage client change requests in partnership with client, client services, product, product development through the life-cycle of the request transitions during system upgrades, process changes, and organizational restructuring, ensuring minimal disruption to operations.
• Act as point-of-contact to represent fund services operation in support of new/incremental business onboarding
• Perform analysis of exceptions related to client reporting production, and escalate any potential issue for timely resolution

Required qualifications, capabilities, and skills:

• Bachelor’s Degree in Finance, Accounting, or related disciplines
• At least 7 years of experience in fund administration, financial reporting, fund accounting, and/or auditing related roles
• Strong understanding of fund services operations, including fund accounting, financial reporting, transfer agency, and alternative investments
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with diverse team members
• A team player who is flexible and can maintain both a positive attitude and high level of performance in demanding/ time-sensitive initiatives

Preferred qualifications, capabilities, and skills:

• Preferably qualified Chartered Accountant and/or Master of Business Administration
• Experience working in a high growth team, start-up environment, adaptable, agile in approach and able to work in a constantly evolving business