Responsibilities
- Administer and maintain the TEM system, ensuring data accuracy and system availability.
- Load, validate, and reconcile telecom invoices across all services (e.g., voice, data, and Hosting).
- Monitor and analyze telecom usage and expenses to identify discrepancies, savings opportunities, and billing errors.
- Maintain and update telecom inventory, including circuits, services, and contracts.
- Support procurement activities including contract tracking, renewals, and RFP support.
- Collaborate with Finance and Accounting to ensure accurate chargeback allocation and reporting.
- Manage vendor relationships and coordinate dispute resolution and service adjustments.
- Develop and generate custom reports and dashboards to support business decisions.
- Provide training and support to end users of the TEM platform.
- Assist with implementation of new telecom technologies and system integrations.
- Recommend process enhancements to improve system reliability and efficiency.
- Identify opportunities to streamline TEM processes, automate tasks, and improve overall efficiency through scripts and automation where possible.
Knowledge and Experience
- Bachelor’s degree in Business, IT, Telecommunications, or a related field (or equivalent experience).
- 3+ years of experience in telecommunications expense management, telecom billing, or related roles.
- Strong understanding of telecom services, invoices, and billing structures.
- Experience with TEM platforms (e.g., Tangoe, Calero, Sakon, Cass, or similar).
- Proficient in Excel and data analysis; familiarity with reporting tools is a plus.
- Strong understanding of data processing workflows, invoice lifecycle, and system integrations.
- Proficiency with databases (SQL), file management (SFTP, flat files, XML, etc.), and automation scripting.
- Excellent attention to detail and organizational skills.
- Strong interpersonal and communication skills, with ability to interact with technical and non-technical stakeholders.
