Jacobs System Support Analyst 

United Kingdom, England, Manchester 

992758100

People are Jacobs’ greatest asset, and we offer a competitive package to retain and attract the best talent.

In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations.

The role is an exciting position that would suit an enthusiastic and driven individual. You will be given the tools and resources to build a progressive career within a Global organisation. There is great opportunity for success.

You will support the team working with our core platform 'Track Record'. Track Record is a web-based evidence-based solution, owned and developed by Jacobs. The software is delivered to aid clients predominately in the Property & Facilities Management sector in managing regulatory, corporate and project requirements.

You will also be providing support within our internal stakeholder teams to manage stakeholder engagement relationships to effectively demonstrate compliance with statutory planning requirements.

As a Track Record Analyst at Jacobs, you will play a crucial role in ensuring efficient and effective compliance management for our clients.

Due to client contract requirements this is a full time role, working hours are 8/8:30 – 4.30/5pm Monday to Friday, working 2 days in our Manchester or Glasgow office location

Your responsibilities will include:

• Full Document and Action Management:
  1. Organising, tracking, and managing all relevant documents and actions
  2. Ensuring timely follow-up on tasks and action items.
• Supplier Engagement:
  1. Collaborating with external suppliers and clients to meet facility-related requirements.
  2. Maintaining positive relationships with suppliers to enhance service delivery.
• System Training and Support:
  1. Providing training and support to clients on the use of our management system (Track Record).
  2. Assisting clients in navigating the system and addressing any technical queries.
• Client Management Reporting:
  1. Preparing, reviewing, and validating scheduled management reports for our clients.
  2. Ensuring accuracy and completeness of data in these reports.
• Basic Technical Support:
  1. Offering basic technical assistance to clients via telephone & web chat via our dedicated customer service portal.
  2. Troubleshooting common issues and providing solutions.
• Collaboration with Technical and Operations Leads:
  1. Working closely with the Track Record Technical Lead and Operations Delivery Lead.
  2. Escalating process changes and identifying key trends to improve system efficiency.
• Supporting Project Managers and Client Managers:
  1. Assisting Project Managers and Client Managers in delivering solutions to clients.
  2. Monitoring client performance metrics, contract review meetings, and document control processes.
• Project Progress Reporting:
  1. Collaborating with project managers to track project progress.
  2. Providing regular updates on project milestones and deliverables.

Your role is critical in ensuring seamless management, compliance, and client satisfaction. Effective communication, attention to detail, and adherence to established processes are essential for success in this position.

• Strong Teamwork Skills: Ability to collaborate effectively with colleagues and contribute to a positive team environment.
• Strong work ethic: Whether it’s meeting deadlines, going the extra mile, or maintaining a positive attitude, a good work ethic contributes significantly to personal and professional growth.
• Willingness to learn new software programs and processes.
• Capable of working under tight deadlines, prioritising tasks, and following instructions. High attention to detail and strong organizational abilities. Confident written and oral communication skills both internally and externally
• Proficient in Microsoft Software
• Ability to identify and resolve issues.

Desirable experience but not essential - Database Management and Data Analysis Experience, Client-Facing Interaction, Understanding of Client Service Delivery, Experience in CSM Function of ServiceNow.

Our Culture

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