Amazon Data Centre Technician Operations & Support Engineering 

United Kingdom, England, Bristol 

992275834

AWS Infrastructure Services (AIS)You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time.
Key job responsibilities
Problem Solving:Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
Escalation point and technical troubleshooter for all Systems and problems
Deep diving into Linux server issues
XEN service virtualization troubleshootingTroubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
Remediation of physical layer outages, both Systems & Network
Remediation or recovery of physical power issues on racks
Participate in Data Center power & cooling eventsMeet 24x7 On-Call requirements and response during shift rotations.
Install & configure racks of hosts in line with internal SLAs
Triage & resolve trouble tickets for all devices in your region
Data Center point of contact for all High Severity issues
Physical replacement of server and network device parts
Ensure correct rotation of parts & spares
Interact with third party vendors & contractors
Contribute ideas to improve operational efficiencyProject Management:Share knowledge and help educate less technical staff on the best practices related to all service owner issuesAbout AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
A day in the life
Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)
Perform root cause analysis of equipment failures
Ensure all safety procedures are adhered to while performing work
Respond to off hour emergency calls per on call rotation for any one of the region’s sites
Fully comply with all physical security procedures and policies

Data Centres are 24/7 environments. All interested candidates must be willing to work rotating shifts (day/night) as well as weekends. Data Centre Technicians are also required to wear a pager for communication, information, emergency, and on-call situations and be comfortable bending, lifting, stretching, and reaching
Comfortable in an environment that includes standing and walking for up to 8+ hours a day, Ascending and descending ladders, stairs, and gangways safely and without limitation and working in a noisy environment
Computer Hardware and Computer Networking experience

Associate’s degree or higher in IT-related field applicable certifications or/and equivalent. professional or military experience.
Networking experience with CCNA and/or Network+ certifications.
Experience with CISCO, Juniper and other commodity networking devices.
Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment).
Networking Protocols (OSI Model).
Copper/Fibre Optic Testing/Cabling Standards.
All candidates must possess a valid driver's license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur.