Citi Group CTSM KL - Sales Surveillance Analyst Wealth Management Hybrid 

Malaysia, Kuala Lumpur 

992118770

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Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team asMYS CTSM KL - Sales Surveillance Senior Analyst (Wealth Management) - Japanese Language - Hybrid(Internal Job Title: Compl Bus Control Analyst 2) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

Key Responsibilities:

• Review and disposition of alert triggers based on investigation results; investigations could involve document/ call reviews, analyze client behaviors based on client KYC, account info, customer surveys etc.
• Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level.
• Prepare trend analysis and surveillance reports for management reporting.
• Provide feedback and coaching on correct phone sales process to Sales Representatives.
• Provide consultations to other internal departments on sales process and branch operational matters.
• Report and document the Quality of Work / Exception / Observation report of Sales Representatives.
• Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/ compliance gaps.
• Review and update of policies and unit procedures.
• Implementation of processes and procedures as per the compliance and business requirements.
• Updates documentation and communicating / training new processes and procedures to business partners.
• Monitor work progression ensuring completion of assignments by requested due date.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• At least 2-3 years of relevant experience.
• Demonstrated organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment.
• Excellent time management skills, effective communication skills (written and verbal) and proven analytical/problem solving abilities.
• Proficient in Microsoft Office.
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
• Self-motivated and details oriented.
• Prior experience in sales, compliance or controls would be an advantage.

• Bachelor’s/Universitydegree or equivalent experience.

Time Type:

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