Verint Representative - Fullfillment 

India, Karnataka, Bengaluru 

991688094

: Representative, Fulfillment

: Operations

: Ops & Logistics – Planning & Supply Chain

Operations Supply Chain Management

Career Path: Order Fulfillment and Deliveries

: I2 for Career Path purposes

Reports to: Group Manager of Lifecycle, Operation (Daniel Bonnewit)

: Bangalore, India (Hybrid office role)

:

Principal Duties and Essential Responsibilities:

• Coordinates the daily fulfillment of customer orders. Generates licenses, and process Sales orders and service contract renewals.
• Collaborates with cross functional teams to successfully process orders and support tickets, meet SLA, OTD and quality standards.
• Reviews control reports including orders backlog, unconfirmed delivery documents, unallocated orders, and others to ensure timely follow-up on problems with orders and/or shipments.
• Assists with supply chain operations by monitoring performance metrics and quality standards.
• Communicates with other customer facing teams in Verint such as Sales\OM\Customer service on order statuses or delivery issues to ensure smooth operation.

Requirements:

• Bachelor’s degree in business management, Operations, Supply Chain, Logistics, or equivalent years of work experience.
• 0-1+ years’ experience in operational logistics with a preference in customer service and fulfillment.
• Strong verbal and written communication.
• Good with Microsoft applications, i.e., Outlook, Word, Excel
• Attention to detail, organized and good follow through.
• Ability to work in a fast-paced environment.
• Ability to collaborate effectively across teams and cross functionally globally.
• Adapts to changes within the industry, environment, or organization.
• Ability to work US EST time zone hours to accommodate the customer base.

Preferred requirements:

• Experience with ERP system, Oracle