Amazon Support Engineering Manager III Device OS 

India, Tamil Nadu 

991373990

Key job responsibilities
Some of the key job functions of the Support Engineering Manager are:Establish metrics for progress, operational excellence, and support goals.
Create onboarding plans, delegate responsibilities, and conduct performance evaluations to foster an inclusive team culture.
Collaborate with internal business owners to understand requirements and drive improvements.
Drive initiatives to maximize operational efficiency and optimize processes.
A day in the life

BS in Computer Science/Engineering or equivalent industry experience
Robust understanding of support engineering processes
5+ years of experience in managing the larger support organization
12+ years of total experience, including a strong background as an individual contributor in a production support environment

Experience hiring, mentoring, developing, and managing highly-successful and efficient product support and data engineering teams
Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions
Experience working in Linux environments
Strong desire to build, sense of ownership, urgency, and drive
Understanding of one programming language C++/Java
Knowledge of distributed systems as it pertains to data storage and computing
Experience in administering reporting/analytics platforms
Experience with Devops, AWS, cloud management
Experience with one or more scripting language (e.g., Python, Shell)
Build monitoring metrics dashboard, and report System health and Support status metrics.
Experience in Troubleshooting the issues related to Production Support, Data and Infrastructure issues.
Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.