KLA Field Service Engineer - Semiconductor Equipment 

United States, New Mexico, Rio Rancho 

98963454

** This Position is located in Rio Rancho NM **

• Repair of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification.
• CSE's may access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
• Prepare fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
• Prepare quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
• Cross train and assist other field service engineers as appropriate. Also provide guidance to less senior CSE's. Provide guidance and technical assistance to Installation Engineer on installations at customer sites or oninstalling/dismantlingdemonstration machines.
• Conduct customer orientation and technical training on all aspects of equipment maintenance support for user applications.
• Travel by car or commercial transportation to customer facility as well as travel to support customers throughout the western US and other regions in North America, as needed.
• Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.

Preferred Qualifications

• Excellent oral and written communications skills
• Motivated, dedicated and dependable
• Team performer and willing to travel
• Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team
• Requires good troubleshooting skills and must be proficient in working on electromechanical equipment within a cleanroom environment.
• Prefer experience working in the semiconductor industry.
• Hands-on experience with KLA Metrology equipment (Archer10 - A700) highly preferred
• Bachelor's Level Degree or at least 3 year of experience.
• OR Equivalent Combination of Experience and Education.

Minimum Qualifications

Master's Level Degree, Bachelor's Level Degree or work experience of 3 years