Cisco Failure Analysis Engineer 

Mexico, Jalisco, Guadalajara 

989624509

Failure analysis & Prevention Segment lead will drive the improvements in the accuracy of the fault duplication and isolation.

• Experience with complex high speed board design and board bring-up.
• Install/upgrade/downgrade Sonic operating system on 8000 products.
• Provide direction and techniques on customer’s issues duplication and isolation.
• Engage Design engineering and communicate finding and resolutions for HW and SW field issues.
• Coordinate the Failure Analysis cases review meeting with Cisco teams and suppliers.
• Defect detection including containment analysis.
• Work closely with a cross functional team of Product Leads, Technical Leads and Customer Support to accelerate replicate customer reported issue.
• Articulate key technical issues to stakeholders, sense issues early, identify impact and partner to drive resolution.
• Ensure EMS partner’s deliver timely and accurate results in duplicating, isolating root cause of customer issues.
• Drive innovation, new technology/processes.
• Organize, plan, track and close-out design, components, manufacturing issues associated with the products.
• Participate in initiatives to enhance existing test strategies, methodologies and test/diagnostic coverage for field returns to commit to improvements in the accuracy of the fault duplication and isolation.

Bachelor’s in electrical or computer engineering with 10+ years of related experience or Master's in Electrical or Computer Engineering with 7+ years of related experience

• Hands on exposure to hardware and/or software testing, new product FA test strategy, test development/deployment.
• Hands on experience on troubleshooting high complexity HW and ability to isolate to the defective component(s).
• Ability to decode hardware-related error messages and trace messages to hardware component error checker.
• Ability to simulate customer network failures and identify the failures in complex systems, subsystems, and components.

• Experience with high-speed SERDES (>=25G) system design, signal integrity issues, and power distribution techniques
• Ability to collaborate with eCAD, FPGA, Power, Mechanical, Signal integrity, and Manufacturing teams.
• Knowledge of Silicon one ASIC architecture.
• Cisco certifications like CCNA is preferred
• Familiarity with networking components such as PCIe switches, PHY, retimers.