Armis Partner Operations Specialist Contract - San Jose Costa Rica 

Costa Rica, San José 

989613057

Weand
Manageall physical and virtual assets, whether they're IT, OT, IoT or medical, from the ground to the cloud. Ensuring that the entire attack surface is both defended and managed in real time.

Armis seeks an Operations Specialist to drive operational efficiency and assist with daily support to partners. This pivotal role demands a strategic mindset, operational acumen, and a hands-on approach. You'll thrive in a dynamic, innovative environment, leveraging your expertise to deliver results-oriented solutions backed by data-driven insights.

Operations Support (60%)

• Own and manage Partner Helpdesk to provide comprehensive daily support to partners and internal teams, addressing a wide range of inquiries including portal access, deal registrations, and program-related matters.
• Manage the partner onboarding program, which involves tasks such as reviewing partner applications, sending partner agreements, and other related activities.
• Assist customer and partner team with operational support such as data hygiene in salesforce

Performance Reporting and Analytics (40%)

• Work on adhoc reporting request for team
• Send weekly reports to leaders on team performance
• Collaborate with the analytics team to create and manage comprehensive reports and dashboards that track partner performance.
• Analyze performance data to identify trends, identify areas for improvement, and uncover opportunities for increased revenue.
• Contribute to the preparation of presentation materials for Quarterly Business Reviews (QBRs) or other leadership presentations, providing insights into partner performance and identifying areas for improvement.

• 1 - 3 years of experience in SaaS companies, preferably working in partner operations, customer operations, sales operations
• Proficiency in CRM (Salesforce), BI tools (Domo, Tableau), and other partner tools such as Crossbeam, Impartner, Gainsight, etc
• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with channel partners
• Strong analytical and problem-solving skills
• Bachelor's degree in business, marketing, or a related field