Responsibilities:
- Work and meet SLA’s against assigned trouble tickets via a directed workflow
- First line touch point for hardware troubleshooting and technical issues
- Perform regular server hardware repairs(drives, motherboards etc)
- Carry out routine network, server hardware and OS related repairs- Engage with Smart Hands in EU Regional POPs
- Adhere to security and safety best practices in the data center
- Participate in Data Center power & cooling events- Identify and help create documentation for use globally
- Identify and help create process improvements relevant to the data center environment
- Perform server upgrades, rebuilds, scheduled works as required
- Interact with third party vendors & contractors
Key job responsibilities
SAFETY- Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.DATA CENTER OPERATIONS (DCO)
- Diagnosing hardware and network problems followed by physical repairs- Troubleshooting events within internal Service Level Agreements (SLAs)- Performing root cause analysis of equipment failures- Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)- Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment (If applicable)- On-call rotation reaction to off-duty emergency calls (if applicable)
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
- High school or equivalent diploma
- Experience with computer hardware troubleshooting and repair
- Experience in networking
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