Please note:This will be a full-time in-office position in our New York office.
WHAT YOU’LL DO
- Own the IT experience for the New York headquarters
- Collaborate with IT leadership on long term planning and ensuring service delivery excellence
- Provide tier 1-2 support for all end users both remotely and in person
- Serve as a technical escalation point for complex tier 2-3 support issues
- Deliver a white-glove IT experience for executives
- Troubleshoot and resolve advanced technical issues across macOS, Windows, Linux systems as well as SaaS apps
- Lead technical documentation efforts and establish best practices
- Design and conduct advanced technical training sessions for IT team members
WHAT YOU’LL BRING
- 6+ years of progressive IT support experience in enterprise environments and preferably within a SaaS startup
- 4+ years experience with ITSM platforms (e.g. Freshservice, ServiceNow)
- 4+ years experience with MDM solutions (e.g. Kandji, Jamf, Microsoft Endpoint Manager)
- 3+ years of experience managing and configuring Zoom enterprise environments, including maintaining Zoom Room hardware and supporting large virtual events
- Positivity, flexibility, excellent communication skills, and a natural service orientation
- Demonstrated expertise in resolving complex technical challenges
- Extensive experience providing technical support to a diverse user base including both technical and nontechnical users as well as executives
- Advanced knowledge of Windows, macOS, and Linux operating systems
PREFERRED QUALIFICATIONS
- Knowledge of ITIL frameworks and best practices
- Experience as a senior member or lead of a technical team
- Experience in a fast-growing, global startup
- Strong communication skills with the ability to break down complex issues to employees and expertly manage stakeholder relationships
- Experience working closely with Security teams
Pay Range: USD $130,500 - $179,500
