Citi Group BANAMEX_Analista de Aclaraciones Tarjetas / C04 

Mexico, Mexico City 

98786802

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PARA LA POSICIÓN REQUERIMOS:

• BACHILLERATO concluido, licenciatura trunca o experiencia equivalente.
• Experiencia como Aux. Administrativo, contable o a fin
• Experiencia en Aclaraciones
• Conocimiento y experiencia en análisis
• Habilidades de aprendizaje
• Atento al detalle
• Autodirigido (Iniciativa)
• Buen administrador de su tiempo
• Hábil en análisis de datos
• Manejo de documentos

EL OBJETIVO DE LA POSICIÓN ES:

• Identificar, analizar y resolver problemas clave del área.
• Evaluar adecuadamente el riesgo cuando se toman decisiones para la resolución de aclaraciones en cumplimiento a las leyes, las reglas y los reglamentos vigentes acatando la política.
• Recepción de folios de aclaración para su gestión, procede o no procede.
• Participar activamente en proyectos, pruebas de fines de semana y apoyar en cargas de trabajo cuando se requiera con alta disponibilidad de horario.
• Fomentar e impulsar un ambiente de trabajo positivo, de respeto e inclusión.
• Participar en actividades de integración del área y Dirección de Aclaraciones
• Realizar análisis e investigación básica y ocuparse de la gestión del flujo de trabajo asignado.

LA MODALIDAD Y EL HORARIO DE LA POSICIÓN ES:

• AV. REVOLUCIÓN NO. 1267
• HIBRIDA
• 9 a 17 h
• Lunes a viernes
• disponibilidad para laborar de manera ocasional días festivos o descansos

Time Type:

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