JPMorgan Content Design Senior Associate 

India, Maharashtra, Mumbai 

98590564

, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture and functionality.

Job responsibilities

• Develops and implements content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborates with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Creates content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopts brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyzes content performance metrics, makes data-driven recommendations for optimization and enhancement of user experiences

Required qualifications, capabilities, and skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings

Preferred qualifications, capabilities, and skills

• Has collaborated with a UX designers and researchers in the past and work in a cross-functional team
• Has experience working with different user types and caters content for each