SAP Associate Solution Support Engineer - Successfactors 

Hungary, Pécs 

985602986

What you’ll do:

• Assess the incident, research solutions and provide solid answers easily understood by customers.
• Troubleshoot complex problems and provide the best available solution or workaround within the agreed service levels.
• Document solutions to known issues and consulting questions.
• Develop technical solutions to be posted to both internal and external knowledge base articles.
• Liaise with Engineering, Product Management, Sales & Operations organizations to resolve bugs and missing product functionality for future product releases.
• Document issues in a CRM system and defects in our engineering tracking system.

What you bring:

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems or related field like Engineering or Economics
• Fluency in English to a business standard
• Familiarity with general IT concepts, business terms and processes
• Excellent analytical and problem-solving skills
• Readiness for continuous learning and improvement
• Strong communication skills
• Self-organized with focus on quality
• Strong time management and multi-tasking capabilities.

Work Experience:

• Prior internship or fulltime experience in Technical Support, Software Development, IT, or Quality Assurance of minimum 2 years beneficial.
• Experience with Knowledge Management.
• Experience working with customers across multiple channels desired. (Chat, Virtual sessions etc.)

Preferred (but not explicitly required):

• Familiarity with FTP/HTTP/HTTPS protocols
• Experience with HRIS systems
• Basic SQL DataBase experience for data analysis
• Familiarity with ServiceNow and/or JIRA platforms
• Basic understanding of Network trace troubleshooting methods

What we offer:

• An above average compensation package (e.g.: besides competitive salary we offer excellent cafeteria, life insurance, private health insurance)
• Continuous personal and professional growth
• Flex work (3 days per week from our Budapest office)
• Superior office and work environment (e.g.: free gym, free parking, bike fleet for rental, healthy canteen, etc.)
• Diverse and international team

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