JPMorgan Technology Support III - Environment Management 

United Kingdom, England 

985531336

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production, test and dev environments for anomalies and address issues utilizing standard observability tools
• Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Learn new technologies best practices and apply techniques to maximize performance and availability
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Analyze designs and changes to a global scale Critical Application Framework application and it's infrastructure to ensure they meet system requirements
• Prepare test strategies, test execution plans, building automated test packs, recording & analyzing results and producing test reports
• Provide excellent communication, with the ability to tailor communications for different audiences, ranging from senior business to junior technology staff
• Work collaboratively within a globally diverse team

Required qualifications, capabilities, and skills

• Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience in observability and monitoring tools and techniques such as; Autosys, Geneos, AppDynamics, Capalytics, SPLUNK, Grafana etc.
• Strong infrastructure and application performance and resiliency expertise
• Hands-on practical experience in automated testing, deployment into production, operational stability and SDLC toolsets
• Familiarity of code deployment, packaging, UAT support and non-functional testing principles
• Experience of Spring JDBC and SQL is required, together with a working knowledge of relational & NoSQL database systems.
• Experience of Continuous Integration technologies, Jenkins, Maven, Cucumber, Mocks, JMeter, JUnit, etc. is expected.
• Proficiency in working with the Linux OS and UNIX scripts.
• Hands-on approach to technology with evidence of self-learning and deep understanding of a process, system or technology

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting such as; SQL programming, Java, API development
• Knowledge of the Temenos T24 Banking Application is advantageous, focusing on; Interest, Tax, Swift Payments, Accounting, Reporting, Sweeps and Close of Business processing.
• Experience of end to end application design and development with interest in underlying physical infrastructure.
• Experience of execution and monitoring close of business across multiple platforms.
• Working understanding of on-prem or public cloud