SAP BTP Customer Success Partner Senior Advisor 

South Africa, Gauteng, Sandton 

98369938

What you’ll do

The focus of this position is to join the BTP Customer Success Partner (CSP) team and become the trusted advisor to some of our flagship EMEA customers, helping them drive a roadmap for BTP adoption and consumption across their organisation.

• You will proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team, by building out a joint outcome-based plan, and drive a mutual understanding of IT-Architecture and business value.
• You understand the big picture, deliver expertise with digital transformation, and advise on technical and business architectures.
• You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, leveraging assets of the SAP BTP engagement model.
• You will analyze your customer’s technical needs and execute consumption plans for your assigned customers.
• You will instruct and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
• You will be a voice of the customer to internal SAP stakeholders. You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
• BTP-CSP Senior Advisor may also be assigned to fulfill a customer’s premium subscription services.

What you bring

• Experience working in the IT Industry. Your background could beSoftware Engineering, Solution Management, Project/Product Management, ProjectImplementation, Pre-sales, Technical Customer Engagement, Customer Success,Proactive Support Services, Consulting, etc.
• Have excellent understanding of one or more areas of the SAP BTP portfolio: SAP BTP
• Extension and Integration Suite, Cloud Databases, Cloud Data Management, AnalyticsCloud Solutions.
• Have a working knowledge of hybrid and cloud-based landscapes and can guide customers on technology architectures and strategies. Certifications in enterprisearchitecture are a plus.
• Have foundational knowledge of public cloud platforms and providers (e.g. Microsoft,Azure, Amazon Web Services, Google Cloud, etc.)
• Have professional experience with implementing cloud initiatives.
• Have excellent communication and presentation skills. Familiarity with design thinkingmethodology is a plus.
• Communicate proactively and can prioritize efficiently. You have a strong sense ofaccountability.
• Can manage complex organizational dynamics both internally at SAP, as well asexternally with customers and partners.
• Can continuously learn and adapt to the unique business and cultural practices of each region/country.
• Have a strong customer service mindset and customer empathy.
• Have a passion for learning new technologies and enjoy problem solving.
• Thrive in a dynamic team-based environment and can guide new team members intothe role.

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued.

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