Bachelor’s degree in Computer Science, Technology, Engineering, Mathematics, or equivalent practical experience.
4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues.
4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience with SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing.
Ability to communicate in English fluently, to interact with local stakeholders in this customer-facing role.
Preferred qualifications:
Experience with SQL/NoSQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
Experience as a system/network administrator working with Linux/Unix or Windows systems, from Kernel to Shell, file systems, and client-server protocols.
Experience with web or mobile app development troubleshooting database issues, schema design, and SQL query profiling.
Experience with cloud based serverless, storage, and developer tools technologies.
Knowledge of core data structures and concepts.
Excellent troubleshooting, attention to detail, and verbal/written communication skills.