Amdocs Employee Relations Expert 

India, Maharashtra, Pune 

982788999

1. Strategic Development:

• Develop comprehensive employee relations and life cycle approaches.
• Design the regional/local approach, based on the global definitions, and finalize with the regional/local HR.
• Analyze regional HR trends, needs, regional developments in labor laws and workplace regulations, and challenges to develop informed HR strategies.
• Hold the employee relations and life cycle expertise and be able to provide consultations to business HR as to the company policies and practices – in collaboration with the regional/local HR.
• Collaborate with global HR leaders and other stakeholders to align regional strategies with global objectives.

2. Policy, Framework & Operational Development:

• Design, develop, and maintain global & regional HR policies, guidelines, and frameworks.
• Create dynamic infrastructure blueprints that can be seamlessly operationalized by the HR operation & services group, ensuring optimal employee experience at every lifecycle stage.
• Ensure regional policies comply with local labor laws and regulations and are culturally aligned. Should include consultation with Legal team, where relevant/needed.
• Draft and refine HR processes tailored to regional needs.
• Collaborate with internal and external stakeholders to ensure processes are efficient and adaptable.

3. Tools, Resource Creation:

• Develop HR tools and resources to support regional teams.
• Ensure tools are user-friendly, scalable, and aligned with Amdocs technology stack.

4. Knowledge sharing:

• Share best practices and updates with regional/local & business HR teams and Legal team.
• Develop and oversee the rollout of training materials to ensure consistent understanding and application of HR frameworks.

5. Continuous Improvement:

• Review and assess the effectiveness of current HR practices regularly.
• Seek feedback from regional/local HR teams, Legal team and business leaders to refine and adapt HR strategies.
• Develop and maintain regional HR dashboards and reports.
• Analyze data to provide insights into HR practices and make recommendations for enhancements

6. External Partnerships:

• Network and collaborate with industry peers and participate in forums and conferences.
• Engage with external consultants and vendors as required.

• Legal Expertise : A minimum of 8-10 years of progressive ER experience, with a substantial portion in leading end-to-end programs. Qualification in Law is a must.
• Regional Experience : Demonstrated understanding and experience working within the specific region, including knowledge of its labor laws, culture, and employment & business market.
• Strategic Planning : Proven track record of developing and implementing HR strategies that align with business objectives.
• Policy and Process Design : Experience in designing, refining, and implementing HR policies and processes.
• Stakeholder Management: Proven experience in collaborating with cross-functional teams, and external partners.

Skills & Competencies:

• Analytical Skills: Ability to analyze data, understand trends, and make data-driven decisions as well as creating a constructive holistic view.
• Learning & pro-activeness: self-learner and self-starter with strong ability to work independently in a fast-paced environment.
• Cultural Sensitivity: Understanding and appreciation for diverse cultures, especially within the region of responsibility.
• Legal Knowledge: Familiarity with labor and employment laws specific to the region & proven experience working closely with legal departments or external legal counsel to address HR-related legal matters.
• Program Management: Ability to manage multiple programs and interfaces concurrently, ensuring timely delivery and quality.
• Leadership: Demonstrated ability to influence without authority and inspire confidence among regional leaders and stakeholders.
• Communication: Excellent written and verbal communication skills, including the ability to articulate complex HR strategies to diverse audiences.
• Technology Proficiency: Familiarity HR tech tools & MS excel, with the ability to assess and adopt new platforms as needed.

• You will work in a matrix environment supporting HR Partners focusing on the professional support, mainly to the HR Field on sensitive Employee Relations matters.
• You will also be a focal point for employees to all HR queries.
• You will also be part of the advising the HR field partners on various legal aspects.