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Tesla Technical Support Engineer 
Netherlands, North Holland, Amsterdam 
982126425

13.08.2024
What You’ll Do
  • Support the installers by troubleshooting and providing technical expertise to Field Service Engineers and partner installers during site visits
  • Remote troubleshooting and development of strategies for preventive maintenance
  • Escalate critical issues when needed evaluate the needs of business customers and work in a creative, proactive manner to resolve technical issues with Tesla´s Residential Energy systems
  • Educate our business customers so they have optimal confidence in the operation of the system
  • Determine if technical solutions can be resolved remotely or if field service intervention is needed
  • Share customer concerns with Managers, Service Engineering or the Field Service team
  • Accurately record issues and data into the CRM database
What You’ll Bring
  • Electrical or Mechanical engineering background-related technical experience
  • Minimum of 3 years of working experience in a technical support environment, experience in the renewable energy industry is a plus
  • Excellent communication skills both in English and one other European language (additional languages are a plus)
  • Experience with CRM systems and MS Office Suite