KLA KLASE Upgrade Engineer 

Taiwan, Taiwan Province, Hsinchu 

981626946

Job Description

Responsibilities

PRIMARY PURPOSE:

• Installations of our mature products upgrades at our customer locations regionally in Taiwan or worldwide (if any) with the primary objective of enriching the customer experience through high quality and efficient on-time upgrades to meet their production objectives
• Strive for the timely and successful installation of KLA service enhancement upgrades to assure customer satisfaction and timely warranty start
• Adhere to KLA installation processes and policies which include following documentations, install procedures and checklists and highlight any non-conformance for issues with time lost during upgrades
• Proper disposal of part(s) replace after upgrades and return all repairable parts ordered during the upgrades within 2 business days of the install completion
• This position involves collaborating and communicating with field teams, product support organization (PSO) or manufacturing operations during escalation
• Communicates upgrade pass down status on daily basis to all parties including management
• Assure operational quality of system equipment. Work directly with KLA regions and customers to verify upgrade performance and transfer of tool responsibility
• Strive to achieve strategic objectives defined by the company. This includes, but is not limited to improve upgrade cycle time, and reduce parts cost by adhere to parts management BKM's to ensure efficient parts usage

RESPONSIBILITIES:

• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
• Ensures equipment enhances customer production.
• Repairs and modifies equipment at customer facility.
• Evaluates equipment to determine type and extend of problem.
• Repairs involve board problems which can be performed using standard procedures as well as system level problems which have multiple causes and no standard procedures exist.
• Repair of system level problems are based on CSE's technical knowledge, education and training.
• Board problems vs. system level problems are split 50/50.
• In analyzing and diagnosing equipment problems, CSE's may access and determine problem exists in customer process such as chemical leaks or contamination and as a result may recommend shutdown of customer fab due to unsafe conditions.

installing/dismantlingdemonstration machines.Cross trains and assists other field service engineers as appropriate.

CSE's use discretion in preparing quotes based on reason for equipment failure, time to prepare, etc.KNOWLEDGE AND SKILL:

• Certification Level 3 - Proficiency in systems level repair of 1 or more products within a family is required.
• Advanced electronics skills.
• Ability to troubleshoot problems in software and electronic systems.
• Knowledge of optics and lasers, computer theory and applicable operating system knowledge. Good mechanical and analytical skills.
• Stronginterpersonal/communicationskills in understanding customer needs.
• Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area.
• Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.

EDUCATION AND EXPERIENCE:

• BSEE or BSET degree or equivalent work experience in supporting complex capital equipment for the semiconductor industry is required.
• Must obtain KLA certification level 3 as well as ongoing certification. Requires re-certification every 18 months.

SUPERVISION REQUIRED:

• The nature of work requires that Customer Support Engineers work highly independently; only occasionally (approximately 20% of time) requiring guidance from management.
• Customer Service Engineers are required to contact management on a daily basis (twice each day) to report activities.
• Customer Support Engineers spend approximately 50% of time in office resolving equipment problems via phone and 50% of time at customer site.
• Qualifications
• Bachelor's Level Degree and above.

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years