EY Manager - Change UK & People Consulting 

United Kingdom, England, London 

98077425

Manager - Change - People Consulting UK

You will be a leader in a client facing team that has cross-sector experience, working with global household name clients on the most complex transformation programmes to deliver better business, environmental and people outcomes for long-lasting results. Now more than ever, clients want to understand how change affects their people. As part of the team you will be skilled at helping clients take a ‘human centred’ approach to achieve successful transformation. Using the latest innovations, you will partner with clients on their biggest challenges to find people-centric solutions that work for their organisation - from implementing culture, technology and people change, to communication strategies and leadership development.

Your key responsibilities

As a manager you will be responsible for core consulting and leading project delivery across the Change spectrum, including:

• Active member of the wider leadership team to define project scope and execute delivery with clients, the People Consulting team and wider stakeholders
• Independently analysing complex problems and presenting solutions to clients and the wider team
• Building strong relationships, especially with peers from client organisations and across the EY network
• Contributing innovative ideas to expand our People Consulting service offerings to clients and positively impact client engagements
• Keeping up to date on relevant market trends, key functional and technical skills and proactively sharing this knowledge with others
• Being an active leader in the EY Change Community, assisting with the integration and inclusion of team members and operating as a part of a high performing team
• Visibly demonstrating our values through your day-to-day behaviours and challenging where these are not demonstrated in others

Skills and attributes for success:

We are looking for people who are:

• Passionate about working with clients to find people-centred solutions
• Resilient and able to work under pressure to deliver pragmatic solutions that are acceptable to all stakeholders
• Comfortable leading in a virtual environment – both with the team and with clients
• Versatile, willing to work across business sectors to help our clients and grow your own capability
• Curious, confident and able to think creatively, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical and sustainable solutions
• High in emotional intelligence, able to build trusted relationships through effective communication and stakeholder management, including the ability to empathise, actively listen, identify non-verbal cues and translate client needs into actions
• Are inclusive, encouraging collaboration amongst team members, nurturing and encouraging talent to improve capability, especially amongst more junior members
• Are passionate about our purpose – ‘to build a better working world’

To qualify for the role you will need to demonstrate the following attributes:

• Professional experience either on a business side or in a consultancy role leading complex transformations and end-to-end business change
• Able to manage the client change journey by developing and delivering digital and/or organisational strategies supported by integrated change experience roadmaps and business cases
• Able to turn complex quantitative and qualitative data analysis into a compelling narrative to support project delivery
• Strong leadership - be able to anticipate and manage potential issues during client assignments
• Lead by example and actively demonstrate professionalism and the ability to rapidly establish personal credibility to make a strong personal impact
• The ability to proactively build relationships and manage client stakeholders, including providing robust advice, delivering difficult messages and managing performance issues
• Deliver effective change management to enable/enhance workforce performance, engagement and wellbeing
• Knowledge of/experience in any of the following technologies and their organisational implications:
• ERP systems (e.g., SAP Solutions Suite (SAP S/4Hana preferred), Microsoft Dynamics)
• Emerging technologies (e.g., AI, Big Data, RPA, IoT, Blockchain) and enabling software (e.g., Blue Prism)
• Other ‘people’ experience enhancement technologies and providers

Ideally, you’ll also have

• Experience of leading design thinking and human-centred design methods
• Experience of leading and/or delivering finance and tax transformation programmes
• A strong awareness of the latest industry and technology trends
• Project Management skills (Microsoft Project/Prince 2)

What we look for

• We would like to meet professionals who want to work on large-scale Change programmes and get involved in building our people-focused transformation service offering.
• We are looking for individuals who can demonstrate real impact for our clients within various areas of People Consulting
• We want to hear from people who have hands-on experience, that want to keep close to the advancements in the business world and deliver solutions that have optimum impact on their clients.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
• An inclusive leadership culture that encourages everyone to bring their best selves to work