JPMorgan EMEA KYC Middle Office Production Executive Director 

Poland, Masovian Voivodeship, Warsaw 

980525043

AsEMEA KYC Middle Office and Production Executive Director within EMEA Wholesale KYC Operations (WKO) Client Office you will forge excellent stakeholder relationship, manage a dynamic book of work with outstanding transparency, communicate complex KYC requirements & process demands and build an outstanding client service team. You will also lead two fast growing KYC Teams in Warsaw office and report to EMEA Head of WKO Client Office.

Job responsibilities

• Leads two KYC Teams in Warsaw: KYC Middle Office and KYC Production
• Manages on-time Periodic Renewal and On-boarding of New Clients with speed and seamless client experience
• Develops strong partnership with KYC owners, desk heads, compliance and other stakeholders
• Continuously assesses and proactively identifies gaps in the KYC on-boarding & renewal process and develops strategies to prevent future control gaps & adverse audit results
• Simplifies robust operational processes and systems that will reduce offline due diligence processes and increase traceability of KYC disposition
• Develops sustainable KYC practitioner skills at supervisory level and resiliency of habit that fosters relentless focus on attention to detail and operational excellence
• Coaches & develops the existing team to the next level, attracts new talent that significantly increases the overall bench strength and supports strong performance management practices
• Manages special projects, including remediation and others, as directed by regulators, internal audit, etc.
• Fosters and improves team engagement across CB and CIB teams, ensuring consistency across the two Lines of Business
• Partners with the wider WKO EMEA Management team to ensure involvement in training opportunities and the region’s Rewards and Recognition programme

Required qualifications, capabilities, and skills

• Minimum 5 years of previous experience as KYC Subject Matter Expert and People Manager for large teams
• Strong client focus and interpersonal leadership, partnership and influencing skills
• Data driven approach and relentless focus on driving key performance indicator improvements for quality, timeliness and client service
• Ability to effective communicate complex policy and operational concepts to both senior management and junior operational staff
• Ability to interpret and apply regulatory and compliance policies and procedures when establishing guidelines, metrics, and processes
• Strong understanding of AML and KYC regional regulations
• Ability to engineer and enhance operational processes
• Significant experience in securities operations, compliance, audit, or management experience, preferably in Corporate and Investment Banking
• BS/BA Degree

Preferred qualifications, capabilities, and skills

• MBA or other graduate degree