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What you will do
Manage, deploy, and operate cloud solutions at scale using the principles of Site Reliability Engineering
Participate in the design and development of new features to enable OpenShift 'as-a-service' across multiple public clouds
Design and write automation software to provision, upgrade, monitor, and heal a large global fleet of OpenShift clusters deployed across multiple public clouds
Identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions
Interact with multiple teams within Red Hat and with the open source community to contribute to both the upstream and downstream projects to deliver functionality
Participate in product release cycles, deploying code to integration, staging and production environments, integrating with CI/CD tooling, monitoring and change management
Perform software updates, peer code reviews, testing, and CVE analysis; respond to security threats
Interact with automated monitoring and healing infrastructure to ensure healthy environments
Provide engineering support to Red Hat's global technical support team to resolve customer issues
Help and develop peers through knowledge sharing, mentoring and collaboration
Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes and remediating problems in our environment
Participate in a follow-the-sun on-call rotation
What you will bring
10+ years software engineering experience using object-oriented languages; golang is preferred
5+ years experience managing Linux-based systems in a public cloud such as AWS, GCP, or Azure
5+ years experience with enterprise systems monitoring; knowledge of Prometheus is preferred
5+ years experience with enterprise configuration management such as Ansible, Puppet, or Chef
3+ years experience delivering hosted cloud services
1+ year experience with Kubernetes
1+ year experience with containers on Linux
Superior communications skills and experience working directly with and presenting to customers
Ability to quickly learn new technologies and follow industry trends
Demonstrated ability to quickly and accurately troubleshoot systems issues
Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
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