The Account Manager (AM)- role contributes to Cisco by delivering a well-managed, profitable and growing business through world class relationship management and sales-excellence practices where the customer views the AM as a trusted advisor. The AM is encouraged to deliver Sales Perfection in Relationship Management, Opportunity Management and Business Management enabled through tools, processes, executive engagement and collaboration with extended teams. Together, they help build strong trusted advisor relationships yielding high customer happiness and goal attainment.
- Expand the wallet share in the account through year-over-year percentage increase in customer addressable revenue and thereby continue to elevate Cisco's strategic position.
- Pipeline and forecast management as per the defined metrics.
- Drive business value in every discussion and proposal presented.
- Achieving a better understanding of the competitive landscape in the account.
- Developing a deeper understanding of the market and an in-depth knowledge of the customer's industry and core business process.
- Gaining a more in-depth focus on industry or vertical solutions to meet customer needs, and the business value proposition that Cisco offers in helping customers meet their challenges and business opportunities.
- Finding efficient ways to sell with an understanding of current business environment through creative opportunity creation, deal structuring, value propositions, etc., that demonstrates our ability help customers reduce costs and get efficient value for their investment.
- Ability to develop sophisticated account plans, planning and execution of the same.
- Develop and maintain positive relationships with senior executives and business decision makers and have ability to influence them.
Minimum Qualifications
10 + Years of Public Sector IT Sales Experience with sound knowledge of local market.
Desired Skills
- Experience in selling to Public Sector accounts a must.
- Strong time management, organizational, and negotiation skills.
Sound business decision making ability.
- Ability to influence and engage senior customer executives and business decision makers.
- Awareness of Cisco product, service and solutions, processes etc. an added advantage.
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)