Microsoft Data Center Technician 

Taiwan, Taoyuan City 

977225689

As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

:

• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 2+ years' experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Data Center Technicians ATR-C - The typical base pay range for this role across the U.S. is USD $26.39 - $46.83 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $37.21 - $51.73 per hour.

Data Center Technicians ATR-D - The typical base pay range for this role across the U.S. is USD $32.40 - $54.76 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $43.37 - $60.96 per hour.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Datacenter Operations

• Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment. Demonstrates a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment.

• towork execution and awarenesstochanges within their area of work and/or the work of others. Asks questions when they do not haverequiredinformation and may provide feedback on changes to processes to experienced technicians and/or direct-line management.

• Complies withData Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management. Escalates issues related to compliance or operational assurance activities to direct-line management.

• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently. Provides guidance and/orassistsless experienced technicians with complex tickets ortasks, andappropriately escalates challenging or complex tickets to more experienced technicians as needed.

Service Delivery

• Develops and employs an effective execution order strategy for assigned tasks. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, guidancefrom other technicians, and/or direction from management. May perform tasks in tandem with other technicians tocomply withprocedures and safety requirements.

• May perform post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs) with guidance. Mayidentifyerrors in deployment standards or Network Design Templates (NDTs) andescalatesto relevant technicians or specialists to coordinate corrections as needed with guidance.

• Performs diagnostics and troubleshooting and/orleveragesstandard procedures toquickly and efficientlyidentifythe cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption. Recognizes conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment.

• Follows procedures toimmediatelycommunicate, report, and escalate data center technical or safety related incidents to direct-line management. Mayparticipatein bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary.

• Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures with minimal guidance. Processes data-bearing devices (DBDs) for destruction or confirms any-and-all such devices (e.g.hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has beenidentifiedfor eradication or destruction.

Managing Service

• Escalates and/or seeks guidance from experienced technicians or direct-line managementregardingclient interactions.

• Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed.

• Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.

• Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment)in a timely mannerper direct-line management assignment(s). Observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT). May completeadditionalor supplemental training to obtain ormaintainrelevant industry or technical certifications.

Datacenter Work Environment

• Participates in daily safety briefings. Completes required Environmental & Health Safety (EHS) training,complies withsafety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and usesappropriate equipmentand Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents. Participates intheregular cadenceofproactive safety observation reporting processes and systems.

• Completes required security and data management training whilecomplying withsecurity and data management procedures/policies with guidance from other technicians. May escort third party vendors or IT support on-premises at data centers or network sites. Appropriatelytakes actionand reports physical security access concerns and/or incidents to direct-line management orviaestablished reporting methods.

• inregular team meetings, asking questions, and partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work. Provides, responds to, and encourages providing feedbackregardingon ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams.

Physical Requirements (Applies to but is not limited to US-based Data Center roles)

• Occasional climbing of ladders.

• Frequent climbing of stairs and/or ramps.

• Prolonged standing.

• Occasional lifting 50lbs. / 22.5kg.

• Occasional push or pull 50-75lbs. / 22.5-34kg. with assistive device.

• *Normal visual acuity (near, far and peripheral with correction).

• *Normal color vision for electrical work.

• *Normal is defined via standard medical terms and applicable criteria.

• mbody our