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IBM Supervisor Position Call Center Mexico, Jalisco, Guadalajara 976798224
10.07.2024
Analyze call metrics and identify areas of improvementManages work schedules and evening and weekend operations
Participates on new system implementationsRequired Technical and Professional Expertise
Participates on new system implementationsRequired Technical and Professional Expertise
Proven experience of 3+ years as a call center supervisor or Junior manager
Demostrated leadership and coaching skills
Ability to lead by performance.
Understanding of call center metrics
Excellent Communication skills
Flexibility to work on different shifts as well as weekends and holidays
Strong analytical skills
Ability to communicate to all levels of the organization
Strong presentation skills
Demostrated leadership and coaching skills
Ability to lead by performance.
Understanding of call center metrics
Excellent Communication skills
Flexibility to work on different shifts as well as weekends and holidays
Strong analytical skills
Ability to communicate to all levels of the organization
Strong presentation skills
Preferred Technical and Professional Expertise
5+ years as leader of Call Center Operations
College degree preferred
Prior Expeience on Energy/utilities Industry
College degree preferred
Prior Expeience on Energy/utilities Industry
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