Uber International Autonomous Vehicle AV Support Program Leader CommOps 

United States, West Virginia 

975922778

What you'll do

1. Develop AV support operations procedures, issue workflows, policies and processes
2. Determine automated, self-service, and / or agent driven processes
3. Work with tech partners to define technical requirements
4. Develop customer, merchant, partner, and agent facing content including saved replies, help-articles and knowledge bases
5. Develop escalation paths and procedures to ensure edge-cases are addressed
6. Oversee implementation of the operations working with CommOps, Business, and Tech partners
7. Generate insights for the business and product teams

Basic Qualifications

1. Minimum 8+ years of experience in operations, program management, excellent program management and organizational skills
2. Minimum 4+ years of experience in support operations

Preferred Qualifications

1. Deep experience and expertise in developing processes for support operations
2. Demonstrated ability to thrive in high-pace environment brining structure to new problems and concepts
3. Outstanding communication and stakeholder management skills
4. Excellent analytical skills, with ability to recommend and make data based decisions
5. Knowledge of Uber customer support operations
6. Experience working with large and distributed global teams
7. Experience in the AV industry
8. Bachelor's Degree

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .