Amazon Cloud Support Engineer Intern Engineering 

New Zealand, Auckland, Auckland 

974898182

Amazon internships are full-time (38 hours/week) and normally run for 12 consecutive weeks from Dec to Feb 2026.Key job responsibilities
Every day will bring new and exciting challenges. You will be primarily responsible for solving customer’s cases through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Learn, support, and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Work on critical, highly complex customer problems that may span multiple AWS services
• Leverage your day-to-day customer support experience to provide the voice of the customer to internal AWS teams on how to improve our services
• Drive customer communication during critical events
• Drive projects that improve support-related processes and our customers’ technical support experience
Support Areas
• Cloud computing
• Database, Big Data, Analytics
• Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
• OS (Linux and/or Windows Servers)
• Virtualization (VMware, Xen, Hypervisor)
• Security concepts / best practices
• Storage and Content Delivery
• Deployment
• Developer & Mobile Services (Serverless, Web Mobile, IoT)

• Penultimate year student graduating 2026 and will be returning to studies after internship
• Bachelor’s Degree or above in Engineering in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Electronic Engineering, Information Technology, Information Systems, Information Management related majors

• Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
• Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
• Basic knowledge in Networking (TCP/IP, DNS) /Database
• Exposure to Cloud computing