Vastdata Resident Customer Success Engineer - Central London 

United Kingdom, England, London 

97454425

THE ROLE:

• Onsite, at the customer office, in Central London (no option to work remotely).
• Technical Excellence.
• VAST Data product expert.
• Accountable to complete daily technical operations and escalations including direct work on technical support issues to full resolution and closure requiring interfacing with customer and development teams.
• Perform customer installations, upgrades, and expansions.
• Lead and coordinate regular monthly and quarterly customer review meetings.
• Become a VAST Data product expert.
• Trusted Advisor to customer technical team and internal account team
• Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
• Ability to perform daily technical operations and escalations including direct work on technical support issues to full resolution and closure.
• Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
• Support and guide VAST data account teams on account technical status and activities.
• Lead and coordinate regular monthly and quarterly customer review meetings.