Amazon Technical Account Manager Quality Integration team 

Brazil, São Paulo, São Paulo 

974460675

In this role, you will be required to build relationship and interact daily with Amazonians in order to create a timely and positive quality experience. You will also be required to understand our integration APIs (MWS and SP-APIs) and provide business and technical guidance to sellers, Integrators or internal teams using the findings into this new quality area.
Core responsibilities for this position include:
- Develop and implement key performance indicators (KPIs) for monitoring the integration program's performance
- Structure and execute quality programs for support tickets and integration processes
- Create and manage dashboards for monitoring API errors and performance
- Implement and manage feedback programs (NPS) with partners
- Develop and execute training and onboarding programs
- Conduct technical audits with integrators
- Have knowledge of the MWS/SP-APIs and the main particularities of our integrations

- Track record of managing and troubleshooting technical and integration projects
- Understanding of eCommerce and B2B Communication (XML and Webservices)