Global-e Payments Operations Specialist 

Israel 

974315812

Responsibilities:

• Oversee daily operations of payment products, ensuring smooth functionality and high performance.
• Investigate and resolve payment queries from internal and external stakeholders efficiently.
• Analyze and identify trends, patterns, and anomalies in payment operations, providing actionable insights.
• Collaborate with cross-functional teams to address payment-related escalations, reduce operational risks, and implement long-term solutions.
• Manage and optimize system features and integration workflows, ensuring seamless interoperability across platforms.
• Serve as a subject matter expert on payment systems, operations, and integration processes.
• Build and maintain strong relationships with external payment processors, acquirers, and partners to ensure uninterrupted operations and efficient issue resolution.
• Continuously enhance operational processes through automation and the implementation of cutting-edge tools.

• Bachelor’s degree in Industrial Engineering , Business Administration , or a related field.
• Strong experience with SQL and Excel
• Experience with BI tools (e.g., QlikSense) (Advantage)
• Hands-on experience with automation tools and payment integration technologies.
• Strong background in Payments/Product Operations or Project Management within the payments industry (Advantage).
• Exceptional analytical and problem-solving skills with a meticulous attention to detail.
• Highly motivated and self-driven, capable of working independently with minimal supervision.
• Excellent verbal and written communication skills, with the ability to explain complex topics to diverse audiences.
• Familiarity with specific payment technologies such as payment gateways , APIs, or card processing platforms is a strong advantage.