Microsoft Technical Writer 

Ireland, Dublin 

974299438

The challenge:

We create a variety of content including:

• Overview articles, like
• How-to articles, such as
• Reference articles, like
• Help articles for end users, like

And plenty more. These are just a few examples.

Required Qualifications:

• Proven writing, content design, information technology (IT), or coding/programming experience
  • OR equivalent experience.
• Experience creating content for enterprise admins, IT generalists, or security operations and security admins.
• Strong understanding of cybersecurity, with an emphasis on endpoint/device security.
• Degree in English, Technical Communications, Computer Science, or similar field; or equivalent/related experience.

Preferred Qualifications:

• perience working withGitHub and VS Code.
• Ability tomeasure content success by using reports, such asPower BI and Excel.
• Understanding of SEO concepts and best practices.

In this role,

• Create and manage excellent content experiences. Words matter, andyou’lluse the right phrasing and guidance to inform and energize our customers.
• Work with our security partner teams around the world on documentation, helping to ensure a consistent and coherent experience across products.
• Collaborate with team members and stakeholders to develop andmaintainaccurate, up-to-date content.
• Review content metrics and take steps to address lower-performing articles.
• Review usage data to articulate content strategies and grow your knowledge of customer needs, and security and privacy trends.

You:

• Have experience writing simple, clear, and conversational online content.
• Continually champion customer experience, simplicity, and clarity.
• Are passionate about cybersecurity, safety, and privacy.
• Work well with others and can collaborate across teams and time zones.
• Are excited to learn new things and grow in your career.