ARM Senior Support Specialist - IP Delivery Full Stack 

India, Karnataka, Bengaluru 

973564334

Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.

• Providing L2 and L3 end user support
• Coordinate and lead a team of specialists
• Support the full development cycle of Arm's applications, platforms and services in line with business requirements
• Peer reviewing work to ensure high-quality standards
• Maintaining service levels and performance
• Continuous service improvement

• Hold at least a B.Tech in computer science, information technology, or a related field, with at least 6 years of overall experience in a similar role within a large, global organisation
• Track record of operational support, Incident, Request, Change, Knowledge and Problem Management aligned with ITIL.
• Development experience in Python
• Infrastructure as Code (IaC) using Terraform
• Containerisation and orchestration with Docker and Kubernetes.
• Experience with AWS or Azure Cloud platforms using services such as Lambda, Function Apps, S3, AKS, EKS
• Developing user interfaces using React

• Java and Spring Framework
• Continuous integration/Continuous deployment, e.g. Azure DevOps/Jenkins/TeamCity
• JavaScript or Node.js
• RESTful API development including RAML and Swagger
• SQL and NoSQL databases, e.g. MySQL, Postgres, MongoDB
• Version. control using Git

• Experience as a Team Lead or Coordinator in an operational support environment
• Deep technical proficiency supporting and building custom software applications within a cloud platform.
• You can work autonomously and follow a clear vision from the Technical Team Manager.
• Actively participate and foster a positive team spirit and can-do attitude
• Be comfortable to raise issues and concerns
• Experienced working in a global, diverse, and multicultural environment
• Experienced with development practices such as Waterfall, Agile!