Red hat Technical Account Manager - RHEL Platform Dubai Office UAE 

United Arab Emirates, Dubai, Dubai 

973298509

What you will do

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.

• Provide advice and guidance to customers about their current and future Red Hat products;

• Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams

• Complete analysis and present periodic reviews of operational performance to customer leadership

• Manage customer use cases and maintain clear and concise case documentation

• Create customer engagement plans and keep the documentation on the customer's environment updated

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build a sense of trust with customers and serve as their advocate within Red Hat

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas

• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues

• Travel, as necessary, to visit customers and attend events within the region

• Sunday - Thursday work might be required.

What you will bring

• 5 years experience in a support, development, engineering, or quality assurance organization

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with an eye for detail

• Direct experience with a variety of hardware vendors

The following are considered a plus:

• Experience in system management, cloud or server virtualization

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Red Hat Certified Engineer (RHCE)

• Prior experience in a technical leadership or mentorship role

• Experience with training and presentation delivery

• 5 years of Linux or UNIX system administration experience

• Technical knowledge of the Linux kernel and Linux file system