Bank Of America Senior Operations Consultant Mexico, Mexico City, Mexico City 972926489
Responsibilities:
Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project
Navigates across various Lines of Business and partner organizations, including Technology and risk, leading them to negotiate decision making for efficient and effective resolution
Supports the adoption and sustainment of change initiatives and helps assess adoption risks
Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders
Required Skills:
At least 2 years of project management experience
Knowledge of structured project management methods
Understanding of Operations processing & regulatory requirements
Track record of delivering projects to plan and on budget
Ability to assess an ill-defined problem and propose the tasks & deliverables that will be necessary to achieve the desired outcome
Knowledge of Risk Management principles
Ability to manage and communicate with stakeholders at different levels
Proficient with MS products: Word, Excel, PowerPoint, Project and Visio
Desired Skills:
At least 4 years of project management experience
Knowledge of Operational processing ideally with particular knowledge of Non-Financial Regulatory Reporting or similar regulatory mandates.
Proficiency in process design / process mapping
Working knowledge of Agile methods and tools
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
Excels in working among diverse viewpoints to determine the best path forward.
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
Skills:
Collaboration
Controls Management
Issue Management
Problem Solving
Project Management
Change Management
Policies, Procedures, and Guidelines Management
Process Management
Process Performance Measurement
Written Communications
Active Listening
Drives Engagement
Prioritization
Process Design
Process Mapping
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