Amazon Team Manager - Quality Operations 

India, Haryana, Manesar 

970963891

Key job responsibilities
Team Manager will:
· Manage day to day operations with a team of AI Data Validators and AI Validator Leads
· Manage work prioritization and delivery based on business needs
. Ensure high quality delivery under aggressive deadlines
. Plan capacity and commit to volume by managing resources, queue, shift management, cross training, and leave management
· Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones.
· Maximize productivity and process efficiency through process standardization, strong process documentation, supervision, analysis and performance feedback on a periodic basis
· Initiate and lead process improvement projects, presents solution proposals, and implement them to other applicable/in-scope operational areas
· Own team’s hiring, performance and development through performance metrics, training, feedback and coaching on an ongoing basis.

- A Bachelors Degree with relevant experience of 4+ years with 2+ years of people management.
- Excellent communication (written & oral), strong organizational skills and detail oriented
- Strong analytical, problem-solving, and critical-thinking skills
- Comfortable working in a fast paced, highly collaborative, dynamic work environment
- Willingness to support several projects at one time, and to accept re-prioritization as necessary

- Business Analytics experience
- Six Sigma/Green Belt Certification
- MBA