The
ris a key Industry Solutions Delivery role in managing a successful engagement, maintaining program health, and leading a team of delivery professionals. The selected Program Director candidate will:
- Demonstrate proven leadership skills, with intuitive people skills and a strategic mindset.
- Have good understanding of Cloud Principles and Azure Offerings
- Have a proven track of delivering successfully end to end delivery of multi-million-dollar ($30-75M+) programs, including Fixed Fee Programs
- Identify opportunities for repeat and new business
- Have a proven successful track record delivering complex programs, in an international environment to realize customers digital transformation objectives.
- Have a proven track record of bringing in diverse stakeholders across multiple business units, orchestrating and prioritizing their focus towards project goals to enable consistent value to the customer with a very high-quality bar.
- Have a proven track record in leading successful recovery efforts on programs that are failing to deliver on customer outcomes.
- Have hands on experience in scaled Agile, modern delivery practices and enabling product centric outcomes
Responsibilities
- Provide leadership and direction to orchestrate the overall delivery of high complexity, global programs (onsite/offshore model)
- Ability to lead manage large teams (50+
- Exemplary skills in tough negotiations and conflict management
- Steers the customer and/or internal stakeholders through complexity keeping the ultimate customer business outcome as the primary goal. Anticipates, understands, and responds to the needs of our customers by acting as the “Voice of the Customer” during delivery.
- Show proven capability to foster and manage successful relationships with senior executive stakeholders managing expectations and achieving successful program outcomes.
- Lead effective executive stakeholder management practices.
- Partnering with Microsoft Area Account teams drive Customer Steering Committees to successful outcomes.
- Effective internal and external stakeholders' management, ability to influence without authority.
- Orchestrates the delivery ecosystem across a varied environment of technology and partners, connecting cross-functional, global, and virtual project teams to deliver a successful program.
- Hold a solid understanding of business financial practices and a deep understanding of program financials, proactively oversees robust financial governance.
- Manages and facilitates client problems and solution escalation process serving as a liaison with Microsoft Senior Leadership to ensure effective resolution.
- Role model our Leadership principles demonstrating allyship and creating an inclusive environment oriented to trust, accountability, open communication, and creative thinking.
- Continually demonstrate a growth mindset, acquiring new skills whilst maintaining your development and adaptability.
- Ongoing demonstration of thought leadership and presence in WW project and program management professional communities, both internally and externally.
- Travel can vary based on country and customer locations and may be up from 50% to 75%
You will participate as part of an integrated team responsible for:
- Champion Cloud Consumption by partnering across organizational units to create a One Microsoft experience for our customers, while seeking opportunities in delivery to maximize our customer and Microsoft business goals.
- Demonstrate a high level of empathy in anticipating customer reactions and partnering across organizations to effectively mitigate, evaluate and resolve customer requests or concerns.
- Identifying further opportunities to maximize the customers investment or progress towards further desired business outcomes.
- Demonstrate analytical thinking into achieving even greater benefits and share insights, customer experiences and lessons learned into Microsoft Leadership, driving a cycle of continuous improvement, evolving our engagement with customers.
- Participation in the pre-sales process - approximately 10% of the time.
- Program execution - approximately 80% of the time.
- Building capability in Microsoft Project Management - approximately 10% of the time.