JPMorgan Business Support Manager Vice President - Japanese/Mandarin Bilingual 

Philippines, Quezon City 

970676208

Job responsibilities:

• Build the International Admin platform for APAC per plans
• Lead day to day team activities and manage a team of Executive Assistants across one or more Lines of Business’ in the APAC footprint, acknowledging location nuances as required by country regulation (recruiting, hiring, training and integration)
• Act as a strong partner to the Lines of Business leadership teams to ensure Admin support is appropriately aligned to business priorities
• Drive strategy for business coverage, building bench strength and improvements to business support in concert with each business
• Ensure exceptional and efficient end to end administrative service delivery and business coverage
• Ensure administrative staff are fluent in key policies and business practices (i.e. Expense Policy, On/Off-boarding etc.)
• Manage the oversight, training, reporting and governance of all Admin team member execution of local event and sponsorship activity
• Ensure team members are trained and adept in new responsibilities for events, Catalyst, MS Office support, etc. and providing strong leverage to the business
• Own all facets of the performance management process and compensation recommendations to ensure all firm requirements are completed thoroughly and timely (gathering feedback, writing reviews, and recommending annual performance ratings). Partner closely with other Commercial Banking Admin managers to continue to drive consistency in the model
• Drive Line of Business and Commercial Banking-wide initiatives and adhere to all risk and control policies
• Continuously partner with Business Support Management Global Employee Onboarding & Solutions Lead and team in Manila to refine the on and off-boarding experience for APAC Commercial Banking staff and maintain regular communication with key stakeholders

Required qualifications, skills, and capabilities:

• A minimum of 10+ years of senior level administrative or other functional management experience, ideally in a large financial services organization
• Declared professional working and native level bilingual proficiencies in foreign languages (Japanese/ Mandarin professional to native levels can read and write in these languages)
• Prior international and matrix leadership experience
• A strong track record in successful people, business, and project leadership at both a national and international level
• Exceptional communication skills- confident, organized and clear. Can effectively interact with all organizational levels
• Partnership mentality- collaborative and team oriented, proactive, takes initiative, and use critical thinking to solve problems
• Professional leadership- excels at motivating both individual and team performance. Fosters collaboration and recognizes accomplishments
• Control orientation- Enforces a dynamic control/ compliance environment and continually mitigate risk in business processes. Works with an appropriate level of independence to solve issues and escalates timely to the appropriate internal constituents
• Drive for Excellence- Consistently seeks to exceed expectations and demonstrates continuous improvement in service levels and general performance/process productivity
• Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business

Preferred qualifications, skills, and capabilities:

• HR background and/or experience