Amazon Cloud Support Associate Mandarin speaker 

Ireland, Dublin 

97007825

Job summaryABOUT US
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Every day will bring new and exciting challenges on the job while you:· Learn and use groundbreaking technologies.
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
· Interact with leading engineers around the world.· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
· Drive customer communication during critical events.
· Drive projects that improve support-related processes and our customers’ technical support experience.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services.· First and foremost this is a customer support role – in The Cloud.· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
· Career development: We promote advancement opportunities across the organization to help you meet your career goals.
· Training: We have training programs to help you develop the skills required to be successful in your role.· Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.A day in the life
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Excellent oral and written communication skills in Mandarin Language
- 1+ years of experience in a Technical role
- Experience in Monitoring and/or Troubleshooting of:
- OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP)
- Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking
- Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
- Strong customer focus

- Networking (DNS, TCP/IP)
- Exposure to Virtualization (VMware, Xen, Hypervisor)
- Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, VPC, VPN, Direct Connect, Route53
- Exposure to security concepts / best practices
- Expertise with IPsec and SSL VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
- Experience with various routers and firewall appliances from: Cisco, Juniper, SonicWALL, Checkpoint, Watchguard, Palo-Alto, etc.
- Certification: CCNA R&S or Security, CCNP R&S or Security or equivalent.
- Strong knowledge with BGP (preferred) or any other dynamic routing protocol
- Experience with OpenSWAN and OpenVPNWhat if I’m not an expert in all the preferred qualifications listed on the job description?That’s okay. That’s our preferred list, not a required listed. We hire smart people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).