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Apple AppleCare Fraud Investigations - Investigator Thai Singapore 969993280
25.03.2025
Minimum Qualifications
- Proficient in Thai and English
- Minimum of 3 years of experience in customer service role
Preferred Qualifications
- Experience with working with fraud prevention roles preferred
- SAP Knowledge preferred
- Ability to collaborate with peers, managers and business partners cross-regionally
- Extraordinary attention to detail in case management, follow-up and follow-through
- Target oriented and can deliver results on time
- Strong organizational and multitasking skills
- Creative problem-solving and analytical skills
- Comfortable working in a queue-based environment
- Strong interpersonal skills with key strengths in professional collaboration
- Resourcefulness and effective research skills
- Ability to find opportunities for process improvement and develop solutions that target root causes
- Flexible and willing to take on new roles, assignments and responsibilities as needed
- Resilient and self- motivated to work in a dynamic environment to achieve time commitments
- Motivated to develop the role and add to the success of our organization
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
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